1. About this policy
This Privacy Policy explains how Forever Solar Pty Ltd (ABN 29 661 135 682), trading as Forever Solar (“Forever Solar”, “we”, “us”, “our”), collects, uses, discloses and protects your personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies when you use our website (foreversolar.com.au), request a quote, purchase products or services, or otherwise deal with us. Where consent is required for a particular use of your information, we will seek it separately. If we make material changes to this policy, we will publish the updated version on our website and revise the “last updated” date above.
Dealing with us anonymously. Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym, for example when making a general enquiry. However, if you do not give us the personal information we reasonably need, we may not be able to provide you with a quote, arrange an installation, refer you to a finance partner, or otherwise assist you.
2. What personal information we collect
We may collect the following types of personal information:
- Identity and contact details: your first and last name, email address, phone number and, where relevant, your property or business address.
- Enquiry details: the type of solar solution you’re interested in (residential, commercial or battery storage), whether you’re a homeowner, business owner or just exploring, and any information you include in your message.
- Finance and credit-related information: where you ask about payment plans or financing, the information needed to refer you to a finance partner. Any credit assessment is carried out by our finance partners under their own terms, and we handle credit-related information in line with the Privacy Act and the Privacy (Credit Reporting) Code where it applies.
- Transaction and service records: details of the products and services we quote, supply or install for you, including site, installation and warranty information.
- Technical and usage data: information collected automatically when you visit our website, such as your IP address, browser type, device information and pages viewed (see our Cookies Policy for detail).
- Communications: records of your interactions with us by phone, email, web form or social media.
We generally do not collect sensitive information. If sensitive information is required, we will obtain consent where required and otherwise handle it only as permitted by law. We will not adopt, use or disclose a government-related identifier (such as a driver’s licence or Medicare number) except where permitted under the Privacy Act.
3. How we collect your personal information
We collect personal information:
- Directly from you, when you complete our quote or contact form, submit our customer support form, call or email us, or engage with us on social media.
- Automatically, through cookies and similar technologies when you use our website.
- From third parties, for example, our finance partners, review platforms, or lead-generation providers, where you have dealt with them in connection with us.
Our online quote, contact and customer support forms may be hosted or processed by third-party providers. Information submitted through these forms may be stored in our website, communications and customer relationship management systems so that we can respond to and manage your enquiry.
4. Why we collect, hold and use your personal information
We use your personal information to:
- respond to your enquiries and provide quotes;
- assess your needs and recommend suitable solar, battery or finance solutions;
- arrange and deliver installation and related services;
- refer you to finance partners where you request it;
- communicate with you about your enquiry, order or service;
- send you marketing and promotional material where permitted (see section 7);
- improve our website, products and services; and
- meet our legal, regulatory, accreditation and applicable industry obligations.
5. Disclosure of your personal information
We may disclose your personal information to:
- Our team and installers: including our in-house and accredited installation teams.
- Finance partners: such as humm, Plenti, Handypay and Brighte, where you request finance options. These providers handle your information under their own privacy policies.
- Service providers: including our website platform provider (Metrix), hosting providers, IT and analytics providers, and our CRM (Pipedrive) and email platforms we use to manage enquiries.
- Advertising and review platforms: such as Google and Meta (Facebook and Instagram), in connection with our marketing and reviews.
- Regulators, manufacturers or industry bodies: where required for warranties, rebates or compliance.
- In a business transfer: if we are involved in a sale, merger, restructure or transfer of all or part of our business or assets, in which case personal information may be disclosed to the party involved, subject to confidentiality arrangements.
- Others: where required or authorised by law, or with your consent.
We do not sell your personal information.
6. Overseas disclosure
Some of our service providers, including global technology, analytics, advertising and communications providers, may store or process personal information outside Australia. Their processing locations may vary and change over time. Where required by the Privacy Act, we take reasonable steps to ensure overseas recipients handle personal information consistently with the APPs. You may contact us for more information about the providers and overseas locations relevant to your information.
7. Direct marketing
With your consent, or where otherwise permitted under the Privacy Act and Spam Act 2003 (Cth), we may send you marketing communications about our products, services and offers by email, SMS or phone.
You can opt out of marketing at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us using the details in section 12. We will action your request promptly.
8. Cookies, analytics and third-party links
Our website uses cookies and similar technologies, including analytics and advertising tools such as Google Analytics, Google Tag Manager and the Meta Pixel, to understand how visitors use our site and to measure and improve our marketing. You can manage your preferences as described in our Cookies Policy.
Our website and communications may also contain links to third-party websites and services that we do not own or control, such as our finance partners, review platforms, social media pages, and the online form we use to receive support requests. We are not responsible for the privacy practices or content of those third parties, and we encourage you to read their privacy policies before providing them with your personal information.
9. Security and retention of your personal information
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, using appropriate physical, electronic and organisational measures. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security. If an eligible data breach occurs, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, to manage our relationship with you, and to meet legal, tax, consumer guarantee, warranty, insurance and record-keeping obligations. Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we take reasonable steps to destroy or de-identify it.
10. Your rights: accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in section 12. We will respond within a reasonable time and may need to verify your identity first. Access is generally free, although a reasonable administrative fee may apply in some cases. If we decline access or refuse to make a correction, we will explain why in writing and let you know the options available to you.
11. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details in section 12, and we will aim to resolve it promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
12. Contact us
Forever Solar
Forever Solar Pty Ltd · ABN 29 661 135 682
📍 6/19 Upton St, Bundall QLD 4217
📞 0483 926 292
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be available on our website, and the “last updated” date above shows when it was revised. Where appropriate, we may also notify you of material changes through our website or other usual communication channels.